Information We Collect
We may collect the following information when you visit our website, request services, or communicate with us:
- Name, phone number, email address, and physical address
- Property or project details
- Photos, videos, and job‑related documentations
- Quotes, invoices, and payment information (processed through secure third‑party processors; ECI does not store full card numbers) job‑related documentations
- SMS messages, emails, call logs, and AI‑generated communications
- Website usage data, including IP address, device type, browser type, cookies, and analytics
How We Use Your Information
Your information is used to:
- Provide landscaping, mulch installation, irrigation, and related services
- Schedule appointments and send reminders
- Create quotes, invoices, and job records
- Communicate via SMS, email, or phone
- Support AI‑assisted administrative tools
- Improve customer service and internal operations
- Process payments and prevent fraud
- Enhance website performance and user experience
We do not sell personal information.
AI‑Assisted Communication & Automated Tools
ECI uses AI‑powered tools (“AI Secretary,” “AI Admin”) to assist with communication and scheduling.
AI may:
- Read and process customer messages
- Draft replies, reminders, or scheduling suggestions
- Assist with quote creation or job details
- Provide general service information
AI does NOT:
- Make binding agreements
- Approve pricing changes
- Replace human decision‑making
- Access full payment card details
All AI‑generated content is monitored by ECI staff. Important or sensitive matters should be confirmed with a human representative.
By contacting ECI, you consent to receiving automated and AI‑assisted communications.
Mibile Information and SMS Messaging Terms (Required by Carriers)
:
- If you give us your mobile phone number and agree to receive text messages, we use it only to send the messages you agreed to receive. Mobile information, including phone numbers and SMS opt-in data and consent, will not be shared with or sold to third parties or affiliates for marketing or promotional purposes. Information may be shared only with service providers who help us deliver our messages and services (for example, our messaging carriers and our scheduling and invoicing software), and only as needed to provide them. You can opt out at any time by replying STOP. See our Terms of Service for SMS program details.
Cookies & Tracking Technologies
Our website may use cookies, analytics tools, and tracking pixels to improve performance and understand user behavior. You may disable cookies through your browser settings.